Effective Date: 24/03/2025
Horizon Carpet & Upholstery Cleaning (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, including through our website, social media, forms, and direct communications.
1. Information We Collect
We may collect the following personal information:
- Full name
- Phone number
- Email address
- Home address or postcode
- Details about your cleaning needs (e.g. type of service requested)
- Any other information you voluntarily provide to us
2. How We Use Your Information
We use the information you provide to:
- Contact you regarding your enquiry or booking
- Provide quotes, services, and customer support
- Send appointment reminders or follow-ups
- Improve our services and customer experience
- Occasionally send updates, offers, or promotions (you can opt-out anytime)
3. How We Store and Protect Your Data
- Your information is stored securely and only accessed by authorised team members.
- We use secure tools and systems (e.g. Google Workspace) to store data safely.
- We do not sell, rent, or trade your information to third parties.
4. Sharing Your Information
We only share your data when:
- It’s necessary to deliver our services (e.g. sending you an invoice or booking confirmation)
- Required by law
- You’ve given explicit consent
5. Your Rights
You have the right to:
- Request access to the information we hold about you
- Request correction or deletion of your data
- Withdraw your consent at any time
To exercise any of these rights, email us at george@horizoncarpetcleaning.co.uk.
6. Cookies and Website Tracking
If you visit our website, we may use cookies or tracking tools to improve performance and understand visitor behaviour. This data is anonymous and cannot identify you personally.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website or by request.
8. Contact Us
If you have any questions or concerns about this policy or how we handle your data, please contact:
Horizon Carpet & Upholstery Cleaning
Email: george@horizoncarpetcleaning.co.uk
Phone: 01242 964964